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Re: Nightmare to cancel Adobe Stock

New Here ,
Feb 16, 2018 Feb 16, 2018

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Hi Sheena

I'm also having a similar problem. When I try to cancel the subscription by clicking manage account, i'm presented with a blank page where my subscription details and a cancellation link should be!

This is incredibly frustrating, I don't want another payment to be taken from my account and I need to be able to cancel before this happens.

Thanks

Dan

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correct answers 1 Correct Answer

Adobe Employee , Feb 19, 2018 Feb 19, 2018
Branching into a new discussion,Hi Daniel,We are sorry to hear that you are facing trouble with Stock services. Since you have mentioned in your above post that you are unable to self-cancel your subscription, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

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Branching into a new discussion,

Hi Daniel,

We are sorry to hear that you are facing trouble with Stock services. Since you have mentioned in your above post that you are unable to self-cancel your subscription, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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