Re: Paid Stock images downloading but not opening

Community Beginner ,
Aug 30, 2017

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Same original issue. downloaded file 134421231 - for vector use - giving me an error code and not opening in illustrator. Only time I have ever seen this one. see below is error code received in illustrator.  thank you!  DarlaScreen Shot 2017-08-29 at 5.51.53 PM.png

Branching to a new discussion,

Hi Darla,

I apologize for the trouble. I have checked the image on my end and encountered the same issue.

Also, I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Re: Paid Stock images downloading but not opening

Community Beginner ,
Aug 30, 2017

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Same original issue. downloaded file 134421231 - for vector use - giving me an error code and not opening in illustrator. Only time I have ever seen this one. see below is error code received in illustrator.  thank you!  DarlaScreen Shot 2017-08-29 at 5.51.53 PM.png

Branching to a new discussion,

Hi Darla,

I apologize for the trouble. I have checked the image on my end and encountered the same issue.

Also, I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 30, 2017 0
Adobe Employee ,
Aug 30, 2017

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Branching to a new discussion,

Hi Darla,

I apologize for the trouble. I have checked the image on my end and encountered the same issue.

Also, I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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