Plan Taking Unauthorised Payment

[Vixxy]

Hello,

I am having the same problem and I have tried everything to cancel, but it isn't clear, or showing in My Plans because its not a Direct Debit, its a card payment.

I also have done the free trial and only used a few images.   I have tried to call the number 888 649 2990 from UK and it doesn't work!!!

Someone PLEASE HELP!!!

[twaritar3263062]

Branching to a new discussion,

Hi Vikki,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 13 Jul 2018. The subscription has already been cancelled.

Also, when you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, please see Adobe Subscription and Cancellation Terms | Adobe

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Vixxy]

So why have I been charged in September?

Kind Regards

Vikki Hyder

07976 205295

[twaritar3263062 · Accepted solution]

Vikki,

Since you have signed up for the Adobe Stock subscription on 13 of Jul 2018(the first month was a free trial), you were not charged on July 13th. You were billed on the second month for both the months-August and September (Amount: 23.99 GBP) until the subscription was cancelled.

Regards,

Twarita