Re: Prova "gratuita" adobe stock

New Here ,
Jun 18, 2018 Jun 18, 2018

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Gentile Sheena

Mi spiega come è possibile che in meno di 1 mese di prova gratuita io abbia già la fattura? Non è passato 1 mese ancora, ma non riesco a disdire quella prova gratuita. È come fosse già scattato l'abbonamento annuale!! Come è possibile? Come posso fare?

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correct answers 1 Correct Answer

Adobe Employee , Jun 18, 2018 Jun 18, 2018
Hi Eva,Sorry to hear that you had a poor experience and felt that you were locked into an annual contract with Adobe Stock. I believe you had opted for the promo offer on Adobe Stock as here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock . When you subscribe to the promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.For more information, please see Legal subscription terms | Adobe...

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Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

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Hi Eva,

Sorry to hear that you had a poor experience and felt that you were locked into an annual contract with Adobe Stock.

I believe you had opted for the promo offer on Adobe Stock as here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock . When you subscribe to the promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, please see Legal subscription terms | Adobe

Also, I have checked your account and noticed that your subscription has been suspended due to payment issues, please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jun 18, 2018 Jun 18, 2018

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Grazie per la cortese risposta.

Io NON riesco a disdire né a bloccare.

Non riesco a modificare il "metodo di pagamento " dal cellulare, credo per problemi di compatibilità con vostro browser.

Può cancellare lei per favore??

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Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

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Eva,

Please check your private message.

Regards,

Twarita

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New Here ,
Jun 18, 2018 Jun 18, 2018

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THANK YOU VERY MUCH!!! ha

scritto:

Prova "gratuita" adobe stock created by twaritar3263062

<https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

the full discussion <https://forums.adobe.com/message/10451371#10451371>

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Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

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You are welcome!

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