Re: Purchase by mistake

Community Beginner ,
Feb 07, 2018 Feb 07, 2018

Copy link to clipboard

Copied

I am so confused at how to contact Adobe!!!!!!!! I had the same thing happen....I accidentally licensed AdobeStock_154606489.

Views

129

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Feb 08, 2018 Feb 08, 2018
Branching into a new discussion,Hi Penny,I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the file ID (154606489), I have added an image credit to your account so that you can license a different image instead.Hope that helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

Likes

Translate

Translate
Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

Copy link to clipboard

Copied

Branching into a new discussion,

Hi Penny,

I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the file ID (154606489), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 27, 2019 Jan 27, 2019

Copy link to clipboard

Copied

Hello,

I have done the same mistake by accident. Actually wanted to save an Image  for reviewing later but than hit the wrong button.
I don´t want this image and i never downloaded it! --> © tissansk     #145929621
Please help,

thanks a lot!
Ariane

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

Copy link to clipboard

Copied

LATEST

Hi Ariane,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2019 Jan 26, 2019

Copy link to clipboard

Copied

I just had this same issue with two photos that I was trying to save as comps through my phone to a saved folder for later and not purchase. #169080787 and #162672504. I have not downloaded or used them yet.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines