returning an image

[nicolel61703023]

2 years later and this is still an issue. I downloaded a bird file I was very excited about. It is an .ai file which is not indicated anywhere. It looks to be very poor quality as the friend I sent it to who has illustrator, who could convert it to a file that photoshop could actually use, sent back something that is still worse than the jpeg you could steal off the preview screen.

[twaritar3263062]

Branching to a new discussion,

Hi Nicole,

We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can further assist you.

Regards,

Twarita

[Sheena Kaul · Accepted solution]

Hi Nicole,

You may also Contact Customer Care for more details on the issue.

Regards,

Sheena