Re: returning an image

New Here ,
Jun 02, 2018 Jun 02, 2018

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2 years later and this is still an issue. I downloaded a bird file I was very excited about. It is an .ai file which is not indicated anywhere. It looks to be very poor quality as the friend I sent it to who has illustrator, who could convert it to a file that photoshop could actually use, sent back something that is still worse than the jpeg you could steal off the preview screen.

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Adobe Employee , Jun 26, 2018 Jun 26, 2018
Hi Nicole,You may also Contact Customer Care for more details on the issue.Regards,Sheena

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Adobe Employee ,
Jun 04, 2018 Jun 04, 2018

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Branching to a new discussion,

Hi Nicole,

We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can further assist you.

Regards,

Twarita

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Hi Nicole,

You may also Contact Customer Care for more details on the issue.

Regards,

Sheena

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