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2 years later and this is still an issue. I downloaded a bird file I was very excited about. It is an .ai file which is not indicated anywhere. It looks to be very poor quality as the friend I sent it to who has illustrator, who could convert it to a file that photoshop could actually use, sent back something that is still worse than the jpeg you could steal off the preview screen.
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Branching to a new discussion,
Hi Nicole,
We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can further assist you.
Regards,
Twarita
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