Re: Stock image download different than preview

New Here ,
Nov 27, 2018

Copy link to clipboard

Copied

Hi

I also have a similar issue with PS stock image FILE #: 229812894

The main screen shows one gift tag and then the preview shows 2 more, which i find more interesting and were the reason I chose this file.  But when I open it in PS i only see the one tag

Can you help me please?

Thanks

Tony

Tony,

Please check your email, I have sent you the details about the usage of the template(shared above).

Regards,

Twarita

Views

105

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Re: Stock image download different than preview

New Here ,
Nov 27, 2018

Copy link to clipboard

Copied

Hi

I also have a similar issue with PS stock image FILE #: 229812894

The main screen shows one gift tag and then the preview shows 2 more, which i find more interesting and were the reason I chose this file.  But when I open it in PS i only see the one tag

Can you help me please?

Thanks

Tony

Tony,

Please check your email, I have sent you the details about the usage of the template(shared above).

Regards,

Twarita

Views

106

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 27, 2018 0
Adobe Employee ,
Nov 28, 2018

Copy link to clipboard

Copied

Branching to a new discussion,

Hi Tony,

Sorry to hear that you are facing issues with Adobe Stock services.

I have downloaded and opened the image in Photoshop at my end and did not encounter any issues since the licensed version(229812894) of the file is similar to the preview.

Could you please share a screenshot of the difference which you see in the preview version and the licensed version of the said file so that we can assist you further?

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 28, 2018 0
New Here ,
Nov 28, 2018

Copy link to clipboard

Copied

Hi Twarita

Thanks for getting back to me

When I open in PS, I get what is attached as 'PS screenshot', but the preview also shows what's in the image that I called 'Missing Tags'  I don't think I'm missing any layers, I just cant see the other 2 tagsPS Screenshot.jpg

Missing tags.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 28, 2018 0
Adobe Employee ,
Nov 29, 2018

Copy link to clipboard

Copied

Tony,

Let me get this file checked from the concerned team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 29, 2018 0
Adobe Employee ,
Dec 03, 2018

Copy link to clipboard

Copied

Tony,

Please check your email, I have sent you the details about the usage of the template(shared above).

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 03, 2018 0
New Here ,
Dec 04, 2018

Copy link to clipboard

Copied

Tawrita,

Thank you very much.  Really appreciate your efforts

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 04, 2018 0
Adobe Employee ,
Dec 05, 2018

Copy link to clipboard

Copied

You are welcome, Tony.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 05, 2018 0
Resources
Buy Adobe Stock
Getting Started