Re: Unable to cancel my Adobe Stock subscription

New Here ,
Mar 23, 2018

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I don't have an Adobe Stock subscription showing when I login, but I am being charged.

Please Help!

(I also can't work out how to start a new forum chat!)

Thanks,


Celia

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1 Correct Answer

Adobe Employee , Mar 30, 2018
Sheena Kaul Adobe Employee , Mar 30, 2018
Hi Celia,You may also Contact Customer Care for more details on the billing query.Regards,Sheena

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Adobe Employee ,
Mar 23, 2018

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Branching to a new discussion,

Hi Celia,

Sorry to hear that you are facing troubles with Stock services.

I looked into your account details and noticed that you had signed up for three Stock subscriptions earlier and all three of them were cancelled. I am also unable to locate any charge on your account for this month. Can you please provide a few more details about the charge you are noticing for Adobe Stock? Also, please share a screenshot if possible. I would request you share the information in a private message as it is a public forum.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Regards

Twarita

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New Here ,
Mar 23, 2018

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I do not understand why I am still paying £23.99 per month for nothing!

I may have another account attached to my gmail account? Screen Shot 2018-03-23 at 15.20.47.png

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Adobe Employee ,
Mar 26, 2018

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Hi Celia,

I understand that you are getting charged (amount: £23.99)/ month. Can you please private message me your another Adobe ID on which you suspect the charge as mentioned above?

Regards

Twarita

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Adobe Employee ,
Mar 30, 2018

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Hi Celia,

You may also Contact Customer Care for more details on the billing query.

Regards,

Sheena

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