Re: Unlicense Accidental Adobe Stock Purchase

Jul 16, 2017

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Unlicense Accidental Adobe Stock Purchase

Andersoncorp:  accidentally licensed #143098691. I deleted the file using a screen in Adobe Stock, but the system doesn't show a credit on my unused images. Is there a way to get a credit for the image I accidentally licensed, haven't used, and have deleted?

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Hi Richard,

I apologize for the trouble.

I am afraid that there is no way to unlicense the image; however I have checked your account details and added a free credit into your account so that you can license a different image.

Let me know if that helps!

Regards,

Sheena

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Re: Unlicense Accidental Adobe Stock Purchase

Jul 16, 2017

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Unlicense Accidental Adobe Stock Purchase

Andersoncorp:  accidentally licensed #143098691. I deleted the file using a screen in Adobe Stock, but the system doesn't show a credit on my unused images. Is there a way to get a credit for the image I accidentally licensed, haven't used, and have deleted?

Branching into a new discussion

Hi Richard,

I apologize for the trouble.

I am afraid that there is no way to unlicense the image; however I have checked your account details and added a free credit into your account so that you can license a different image.

Let me know if that helps!

Regards,

Sheena

Views

156

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 16, 2017 0
Adobe Employee ,
Jul 17, 2017

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Hi Richard,

I apologize for the trouble.

I am afraid that there is no way to unlicense the image; however I have checked your account details and added a free credit into your account so that you can license a different image.

Let me know if that helps!

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Jul 17, 2017 1
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