Unlicense Accidental Adobe Stock Purchase

[M-Z-Jay]

Hi. I have just done the same thing, clicking on license instead of preview for image reference 100403369. I haven't saved the image to my computer yet. Are you able to do the same for me please?

[twaritar3263062 · Accepted solution]

Branching to a new discussion,

Hi Emma,

I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed a Stock file, I have added an image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[Simon22921835pr30]

Hi Adobe,

I must be the millionth person to accidentally licence an image instead of downloading a preview. 
have you considered a confirmation pop up yet? 

please credit me with one licence. Thank you!

cheers, Simon

[Vani_100]

Hello Simon22921835pr30,

Can you pl. share the asest ID detatils accidently licensed 

[Simon22921835pr30]

AdobeStock_230677493

Will you be adding a confirmation button in the future? 🙂

Simon

[Simon22921835pr30]

Did you read the ID I sent? #230677493

[Vani_100]

Hello Simon22921835pr30, 

I have verified that you have licensed asset ID 230677493 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

[Simon22921835pr30]

Hello again.  We may want to use the licensed asset ID 230677493 after all! How do I licence it again?

Sorry for the unnecessary effort! 🙂

[Simon22921835pr30]

Could you please let me know what to do? 🙂

[Abambo]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)