Re: Unlicense Accidental Adobe Stock Purchase

New Here ,
Mar 19, 2018

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Hello,

I accidentally purchased an image when I had no intention of buying an image in the first place.  I figured there would be some sort of payment confirmation before $88 was taken from my account.  Please, this is a lot of money to me and I wasn't planning on buying any images anyway.  Is there any way I can have my money refunded?  The order number is ADB023795327

Thanks,

Alex

Branching to a new discussion,

Hi Alex,

Sorry to hear that.

I just checked your account details and noticed that the file/image which you have purchased in error is an on-demand asset. On-demand purchases are not refundable.

You may contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide you with an exception(if any) in this scenario.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Re: Unlicense Accidental Adobe Stock Purchase

New Here ,
Mar 19, 2018

Copy link to clipboard

Copied

Hello,

I accidentally purchased an image when I had no intention of buying an image in the first place.  I figured there would be some sort of payment confirmation before $88 was taken from my account.  Please, this is a lot of money to me and I wasn't planning on buying any images anyway.  Is there any way I can have my money refunded?  The order number is ADB023795327

Thanks,

Alex

Branching to a new discussion,

Hi Alex,

Sorry to hear that.

I just checked your account details and noticed that the file/image which you have purchased in error is an on-demand asset. On-demand purchases are not refundable.

You may contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide you with an exception(if any) in this scenario.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Mar 19, 2018 0
Adobe Employee ,
Mar 19, 2018

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Branching to a new discussion,

Hi Alex,

Sorry to hear that.

I just checked your account details and noticed that the file/image which you have purchased in error is an on-demand asset. On-demand purchases are not refundable.

You may contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide you with an exception(if any) in this scenario.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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