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Re: Unlicense Accidental Adobe Stock Purchase

New Here ,
Mar 11, 2018 Mar 11, 2018

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hello, I have done this twice. tried to add an image to a list and accidentally licensed it. Can there not be an official way to say UNDO?? I have been looking on how to do it and it seems the only was is to go in here and hope one of you credit it back. why can't there be an undo button. specially while it hasn't been downloaded. perhaps if it gets downloaded FILE #: 141433822

thank you

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correct answers 1 Correct Answer

Adobe Employee , Mar 11, 2018 Mar 11, 2018
Branching to a new discussion,Hi Donat,Sorry for the trouble it had caused to you.Our engineering team is aware of the issue and is working on the same to reduce the incidents of accidental licensing.Meanwhile, I have added image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Mar 11, 2018 Mar 11, 2018

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Branching to a new discussion,

Hi Donat,

Sorry for the trouble it had caused to you.

Our engineering team is aware of the issue and is working on the same to reduce the incidents of accidental licensing.

Meanwhile, I have added image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Dec 27, 2020 Dec 27, 2020

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I accidentally clicked the license button when in fact it should be preview. Please help. #69756321

 

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New Here ,
Dec 27, 2020 Dec 27, 2020

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Hi. I too encountered the same issue today. I accidentally clicked the license button when in fact it should be preview. Please help. This is the stock image number. #69756321 

 

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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Hello justinlange,

I have verified that you have licensed asset #69756321 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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