Re: Why won't adobe stock let me download my licensed images?

New Here ,
Feb 27, 2018

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I am having the same issue and its asking to pay the standard cost but i have 10 images in my plan and i haven't downloaded anything since 2 month

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Hi Linda,

I have checked your account and I see that you've an active subscription for Adobe Stock and currently there are 38 licenses available in your account.

Could you please check if you're signed in with the same Adobe ID to the Stock website?

If yes, kindly sign out from the website and then reset the browser. Once the browser has been reset successfully, try to login again.

Let me know if the issue still persists.

Regards,

Sheena

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Re: Why won't adobe stock let me download my licensed images?

New Here ,
Feb 27, 2018

Copy link to clipboard

Copied

I am having the same issue and its asking to pay the standard cost but i have 10 images in my plan and i haven't downloaded anything since 2 month

Branching into a new discussion

Hi Linda,

I have checked your account and I see that you've an active subscription for Adobe Stock and currently there are 38 licenses available in your account.

Could you please check if you're signed in with the same Adobe ID to the Stock website?

If yes, kindly sign out from the website and then reset the browser. Once the browser has been reset successfully, try to login again.

Let me know if the issue still persists.

Regards,

Sheena

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74

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 27, 2018 0
Adobe Employee ,
Feb 28, 2018

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Hi Linda,

I have checked your account and I see that you've an active subscription for Adobe Stock and currently there are 38 licenses available in your account.

Could you please check if you're signed in with the same Adobe ID to the Stock website?

If yes, kindly sign out from the website and then reset the browser. Once the browser has been reset successfully, try to login again.

Let me know if the issue still persists.

Regards,

Sheena

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Translate

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Report

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