Re: Will I lose my credit image if I cancel my subscription ?

Jul 20, 2017

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Just got done with customer service only to have them explain the same thing to me. The real bummer, I'm at a cap so I'm just paying now. Not receiving anymore images but they basically want me to pay so that I can use what I have. Also, when I originally signed up for this I was suppose to get 10 free. Never got those, just rolled me over to the services and been paying ever since. Guess I'm going to go download a bunch of images I don't need now. ERRRRR. So angry!!

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Hi Sean,

I apologize for the poor support experience.

Please help me with your case reference number for the interaction with support and I can help you better.

Regards,

Sheena

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Re: Will I lose my credit image if I cancel my subscription ?

Jul 20, 2017

Copy link to clipboard

Copied

Just got done with customer service only to have them explain the same thing to me. The real bummer, I'm at a cap so I'm just paying now. Not receiving anymore images but they basically want me to pay so that I can use what I have. Also, when I originally signed up for this I was suppose to get 10 free. Never got those, just rolled me over to the services and been paying ever since. Guess I'm going to go download a bunch of images I don't need now. ERRRRR. So angry!!

Branching into a new discussion

Hi Sean,

I apologize for the poor support experience.

Please help me with your case reference number for the interaction with support and I can help you better.

Regards,

Sheena

Views

91

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 20, 2017 0
Adobe Employee ,
Jul 21, 2017

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Hi Sean,

I apologize for the poor support experience.

Please help me with your case reference number for the interaction with support and I can help you better.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Jul 21, 2017 0
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