Reactivating licences

New Here ,
Jul 01, 2018

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Hello I have 70 images which as still showing on my account from an previous subscription but I am not able to use these licences because I don't have a current subscription. If I restart my subscription to Adobe Stock images, will I be able to reactivate these images?

Hi Jo,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that your Adobe Stock subscription has been suspended due to payment issues and that is the reason you are unable to access the remaining assets.

Request you to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Reactivating licences

New Here ,
Jul 01, 2018

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Hello I have 70 images which as still showing on my account from an previous subscription but I am not able to use these licences because I don't have a current subscription. If I restart my subscription to Adobe Stock images, will I be able to reactivate these images?

Hi Jo,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that your Adobe Stock subscription has been suspended due to payment issues and that is the reason you are unable to access the remaining assets.

Request you to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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77

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Jul 01, 2018 0
Adobe Employee ,
Jul 02, 2018

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Hi Jo,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that your Adobe Stock subscription has been suspended due to payment issues and that is the reason you are unable to access the remaining assets.

Request you to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jul 02, 2018 0
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