Received 2 extremely low resolution images after purchase...how do I get a refund?

New Here ,
Mar 01, 2018 Mar 01, 2018

Copy link to clipboard

Copied

I just downloaded two adobe stock photos and the resulting files that are downloadable to my computer are smaller than even the preview files.  One image is around 83x83 pixels and in no way represents the original image.  The other seems to be too low of a resolution to even use as well. 

I have never experienced this problem before.  I double checked to make sure no color or size settings were changed and all signs point toward the actual file itself. 

How and where can I get a refund or find a way to download the actual image presented in the stock search?

Thanks,

Ben

Views

171

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 04, 2018 Mar 04, 2018
Indeed, the actual size for those files is too small.  While we will work on addressing those files - I have added two licenses on your account for you to use on other files.Regards

Likes

Translate

Translate
Adobe Employee ,
Mar 01, 2018 Mar 01, 2018

Copy link to clipboard

Copied

Hi John,

Sorry to hear that.

Could you please share the file IDs you are facing troubles with so that I can further assist you?

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2018 Mar 01, 2018

Copy link to clipboard

Copied

94738147

<https://stock.adobe.com/images/round-frame/94738147?prev_url=detail>

121515825

<https://stock.adobe.com/images/dark-blue-vector-witch-hat-isolated-on-white/121515825?prev_url=detail>

On Thu, Mar 1, 2018 at 10:29 AM, twaritar3263062 <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 04, 2018 Mar 04, 2018

Copy link to clipboard

Copied

LATEST

Indeed, the actual size for those files is too small.  While we will work on addressing those files - I have added two licenses on your account for you to use on other files.

Regards

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines