Received an error while trying to purchase a stock image

New Here ,
Jul 18, 2021 Jul 18, 2021

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This is what the error message said: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

Needed to download a vector and no matter what stock image I tried to download, it would get the same message.  I have the 40 credit plan and this was my first time using credits. 

Tried using a different browser, signing in and out, restarting computer etc.

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correct answers 1 Correct Answer

Adobe Employee , Jul 20, 2021 Jul 20, 2021
Hi @celestet64140334, I am sorry you had difficulty on the Adobe Stock site. This appears to be an issue that I have been tracking and we do have a resolution for this. However I will need you to contact customer support so we can work on this resolution for you. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down befor...

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi @celestet64140334,

I am sorry you had difficulty on the Adobe Stock site. This appears to be an issue that I have been tracking and we do have a resolution for this. However I will need you to contact customer support so we can work on this resolution for you.

 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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