Recently purchased image faulty

[#1]

Hi everyone,

I have just purchased a logo image through Adobe Stock and cannot open, edit or convert the file.

I have tried converting this .ai image to a png through a converter many times but am always given an error saying that the 'Vector Conversion Failed'.

I have also tried opening the .ai file in inkscape but the programme fails to load the file every time too.

I don't want to try to use Adobe Illustrator as I am short on money as is and don't want to have a similar experience to the one I'm having now.

Am I doing something wrong? Or is there a problem with the logo I am using? (ID #221601955 )

Any help would be greatly appreciated.

Kind regards,

Huw Little

[#2]

Hi everyone,

I have just purchased a logo image through Adobe Stock and cannot open, edit or convert the file.

I have tried converting this .ai image to a png through a converter many times but am always given an error saying that the 'Vector Conversion Failed'.

I have also tried opening the .ai file in inkscape but the programme fails to load the file every time too.

I don't want to try to use Adobe Illustrator as I am short on money as is and don't want to have a similar experience to the one I'm having now.

Am I doing something wrong? Or is there a problem with the logo I am using? (ID #221601955 )

Any help would be greatly appreciated.

Kind regards,

Huw Little

[#3 · Accepted solution]

Hi there,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked the file (#221601955) at my end and noticed that it is a vector file. However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

I believe that the file which you are looking for is a PNG file, and unfortunately, .png file is not available in our Adobe Stock website.

If you need a PNG file, you can simply create a file in Photoshop and save it as PNG or download a similar file format from Google.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita