Copy link to clipboard
Copied
Hallo,
bei Kauf von einzelnen Bildern mit erweiterter Lizenz kann ich die Rechnung nicht dem Bild zuordnen, da auf der Rechnung keine Bildnummer vermerkt ist. Wie kann ich diese Zuordnung korrekt durchführen.
Liebe Grüße,
GH
NÖM AG - Firmensitz: 2500 Baden, Vöslauer Straße 109
FN 114782y - LG Wiener Neustadt - DVR-Nummer: 0594571
Hinweis zum Datenschutz: www.noem.at/de/datenschutzbestimmung
Gregor,
You can get the proof of your purchase(file ID, license type) from your license history as shown in the screenshot below:
You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita
Copy link to clipboard
Copied
Hi Gregor,
Thanks for reaching out to the Adobe Stock community.
I am not sure I understand the issue you are reporting. Are you facing any issues with the invoice you have received for Adobe Stock?
Regards,
Twarita
Copy link to clipboard
Copied
Hello Twarita,
thank you for your response. No - the invoice itself is ok. My problem: I cant match the file-id-number of the downloaded picture to the invoice-number. Because the file-number is not implemented in the invoice. So when I buy more than 1 file (with extended licence) at the same time, I cant be shure, which invoice belongs to which file.
Attached you will find a screenshot of one transaction:
- file as downloaded from you website
- invoice
Thank you for your answer & support.
Kind regards,
Gregor
<removed by the moderator>
Copy link to clipboard
Copied
Gregor,
I am sorry but the image/file ID is never mentioned on the invoice. The invoice has the order number of the product which has been purchased from Adobe Stock.
Regards,
Twarita
Copy link to clipboard
Copied
Hello Twarita,
but I need to have the possibility to match the order number with the picture-number! Because what if there will be any inquiry regarding licensing? How can I verify the licensing and that I have paid for it?
Thank you & Kind regards,
Gregor
Gregor Hassler
Grafik-Design
<removed by the moderator>
Copy link to clipboard
Copied
Gregor,
You can get the proof of your purchase(file ID, license type) from your license history as shown in the screenshot below:
You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita
Copy link to clipboard
Copied
Thank you Twarita,
so there is no solution to my problem.
Kind regards,
Gregor
(edited by Mod to remove unneeded text)