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Refund Adobe Stock- 10

New Here ,
Jan 15, 2019 Jan 15, 2019

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I accidentally purchased an Adobe Stock subscription. When I noticed the charge a month later, I immediately cancelled it and requested a refund, because I don't use the service. I was told if only I wouldn't have hit the cancel button a refund could have been issued, but now there is no way. This seems implausible and is incredibly frustrating. I've now paid €37 for something I didn't use. Help?

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correct answers 1 Correct Answer

Adobe Employee , Jan 18, 2019 Jan 18, 2019
Hi All, I have taken the action & conveyed via PM,ThanksRajashree

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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Hi Greta,

I'm sorry to hear that.

I'd request you to Contact Customer Care for the refund and subscription cancellation queries.

Let me know if you're not able to reach them.

Regards,

Sheena

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New Here ,
Jan 16, 2019 Jan 16, 2019

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Hello!
thank you for answering.
I already contacted them, but they told that it is impossible to refund me because I cancelled the subscription by my self...

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Adobe Employee ,
Jan 17, 2019 Jan 17, 2019

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Looping in Rajashree Bhattacharya​ to help you further.

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New Here ,
Jan 17, 2019 Jan 17, 2019

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Thank you so much!
looking forward to hearing from you soon.

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Explorer ,
Jan 17, 2019 Jan 17, 2019

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I have the same issue, canceled moments after receiving receipt of payment, figuring it was my fault for not keeping an eye on the free trial end date, which was today. When I canceled, I assumed, since I paid for this coming month, that I would at least be able to make use of the subscription through the month for which I paid, but access was canceled immediately. This means that, even though I paid for the month and have downloaded nothing, it is nothing more than a charitable contribution to Adobe, since I cannot even download what I've paid for.

I would like a refund, but Adobe is unresponsive.

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Adobe Community Professional ,
Jan 17, 2019 Jan 17, 2019

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If you cancelled in the first 14 days, you will get a refund.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Explorer ,
Jan 17, 2019 Jan 17, 2019

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Thank you for your response. The notification I received from Adobe did not indicate there would be any refund whatsoever.

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New Here ,
Jan 17, 2019 Jan 17, 2019

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Thank you for the answer.
How does it work? Beacause I was told that I can't be refund since I cancelled the subscription my self

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Explorer ,
Jan 17, 2019 Jan 17, 2019

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gretah74064723I was able to get a refund (or was told I would get a refund) after about an hour in the chat interface. I hope this helps.

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New Here ,
Jan 18, 2019 Jan 18, 2019

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How? Because I tried to insist, but they kept told me that there was nothing to do

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Adobe Community Professional ,
Jan 18, 2019 Jan 18, 2019

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Rajashree Bhattacharya​ will loop-in soon. She can clarify what is or has to be done.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jan 18, 2019 Jan 18, 2019

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Hi All,

I have taken the action & conveyed via PM,

Thanks

Rajashree

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Explorer ,
Jan 21, 2019 Jan 21, 2019

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@gretab8352870 I used the chat UI, let them know I canceled when the subscription charged me, and was requesting a refund since Adobe took my payment for the month but denied access for the month I'd just paid. I received the refund yesterday. I hope you get resolution soon. Looks like Rajashree is taking care of it.

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Adobe Community Professional ,
Jan 22, 2019 Jan 22, 2019

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Don't worry, Greta is in good hands.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Hi I'm also new and I'm having issues with unsubscribing. I haven't bought any of the software available however, im still being charged monthly despite  being told that there are no funds being withdrawn from my card. How can I stop this and get my refund ?

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Adobe Employee ,
Apr 09, 2021 Apr 09, 2021

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@Crystalized

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

 

If you require additional assistance you will want to contact customer care. There is a link provided in this thread.

EBQ

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