Refund for accidental Premium purchase

New Here ,
Mar 17, 2020 Mar 17, 2020

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Hello,

 

I accidently purchased a Premium picture and I would like a refund as I thought it was a standard licence. I did not see it was US$ 499.99 and I already have an annual subscription. I tried to talk with someone over the chat, but I am always told the service is closed. The image is #118366259 purchased yesterday morning. Could you please help me to get a refund?

 

Thank you and have a nice day.

 

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Plans and purchase

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New Here ,
Mar 17, 2020 Mar 17, 2020

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Hi, I just did the same thing. Did you get refunded? I tried to contact Customer Service through chat but nobody responded. Hope it can be fixed!

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New Here ,
Apr 14, 2020 Apr 14, 2020

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Hi, I did not get any answers. 

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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I'm sorry you didn't receive a response. The only way to resolve this is to contact customer care https://helpx.adobe.com/contact.html
EBQ

EBQ

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