refund for buying twice the same video, the same moment.

New Here ,
Jul 09, 2018

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Hi I just bought video in HD, but the quality was under my expectations, so I bought 4k same video, can I can get refund for HD video . same video, so it should be the option, I feel very bad, I paid twice for the same thing!!!!  I need to receive the money back for the cheaper hd

video!!!

Hi Tomasz,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you have licensed the file ID (192229360) twice. Please contact our support team Support FAQ: How can I contact Adobe for support? for the refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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refund for buying twice the same video, the same moment.

New Here ,
Jul 09, 2018

Copy link to clipboard

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Hi I just bought video in HD, but the quality was under my expectations, so I bought 4k same video, can I can get refund for HD video . same video, so it should be the option, I feel very bad, I paid twice for the same thing!!!!  I need to receive the money back for the cheaper hd

video!!!

Hi Tomasz,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you have licensed the file ID (192229360) twice. Please contact our support team Support FAQ: How can I contact Adobe for support? for the refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jul 09, 2018 0
Adobe Employee ,
Jul 09, 2018

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Hi Tomasz,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you have licensed the file ID (192229360) twice. Please contact our support team Support FAQ: How can I contact Adobe for support? for the refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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