Refund for image not present

New Here ,
Sep 26, 2020 Sep 26, 2020

Copy link to clipboard

Copied

I just licensed FILE #:  203650312 and when I opened it, there's no image present, it is only covered in the text "this is an adobe illustrator file that was saved without pdf content"

 

I checked another file from the same user pasven, and FILE #:  203650302 has the same issue. 

 

I would like to have one of my licenses refunded and have these issues resolved as I would still really like to use these images.

 

Thanks.

TOPICS
Licensing, Troubleshooting

Views

35

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 08, 2020 Oct 08, 2020

Copy link to clipboard

Copied

LATEST

Hello Michael5F8B,

I have verified that you have licensed 203650312 asset and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines