I purchased the 4K video and found that the image quality is very unclear, and there are obvious masks on the video. Does this require a refund? It cannot be used at all......
I suggest that so others might help you share the video's number. However, you may want to contact support. This is NOT support.
Hi, Thanks for your reply.
This's video's number: 413223878
The preset of this downloaded 4K video cannot be supported at all... I feel cheated.
If possible... can I refund the credit for this video or any support can help me?