Refund on asset

Community Beginner ,
Dec 02, 2020

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I can't find anywhere to request a refund for an asset.

 

I licensed a Vector image that is NOT a vector image.  It is an image embedded in an Illustrator file.  How do you request a refund for an asset that is incorrect.  I can find a link anywhere!

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Asset Quality, General

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Refund on asset

Community Beginner ,
Dec 02, 2020

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I can't find anywhere to request a refund for an asset.

 

I licensed a Vector image that is NOT a vector image.  It is an image embedded in an Illustrator file.  How do you request a refund for an asset that is incorrect.  I can find a link anywhere!

TOPICS
Asset Quality, General

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23

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Dec 02, 2020 0
Adobe Employee ,
Dec 02, 2020

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Hi Sedawk,

Please provide the asset ID and so I can confirm the issue.

EBQ

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Dec 02, 2020 0
Community Beginner ,
Dec 02, 2020

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File number 244935312

 

Says it is an vector file and is an illustrator file - but it is simple an image in the vector file.

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Dec 02, 2020 0
Adobe Employee ,
Dec 02, 2020

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Hi @Sedawk,

Yes that is not a true vector. I'll forward this to our content team and I've granted you a replacement license so you can choose another file. Thank you for reporting this.

EBQ

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Dec 02, 2020 0
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Community Beginner ,
Dec 02, 2020

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Thank-you very much.

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Dec 02, 2020 0
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