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I can't find anywhere to request a refund for an asset.
I licensed a Vector image that is NOT a vector image. It is an image embedded in an Illustrator file. How do you request a refund for an asset that is incorrect. I can find a link anywhere!
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I can't find anywhere to request a refund for an asset.
I licensed a Vector image that is NOT a vector image. It is an image embedded in an Illustrator file. How do you request a refund for an asset that is incorrect. I can find a link anywhere!
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Hi Sedawk,
Please provide the asset ID and so I can confirm the issue.
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File number 244935312
Says it is an vector file and is an illustrator file - but it is simple an image in the vector file.
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Hi @Sedawk,
Yes that is not a true vector. I'll forward this to our content team and I've granted you a replacement license so you can choose another file. Thank you for reporting this.
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Thank-you very much.