Refund on Image

New Here ,
Nov 22, 2017 Nov 22, 2017

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How does one go about getting a refund on an image that was downloaded by mistake? There were two identical images, one jpg and one ai, and I downloaded the jpg without realizing by mistake then had to go in and download the ai version after. There's no way of easily contacting customer service.

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Adobe Employee , Nov 27, 2017 Nov 27, 2017
Hi Jessica,I was able to see the same on your account.Since there is no way to unlicense the image, I am going ahead and adding a free credit to your account which you can use against a different image.Hope that helps!Regards,Sheena

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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Hi Jessica,

Please specify the file# so that I can check the same for you and help you better.

Regards,

Sheena

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New Here ,
Nov 27, 2017 Nov 27, 2017

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The file number is  #85640138 <https://stock.adobe.com/stock-photo/bright-seamless-summer-tropical-pattern-with-palm-tree-leaves/85...>.

Thanks!

Jessica

(Personal info removed by moderation)

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Adobe Employee ,
Nov 27, 2017 Nov 27, 2017

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Hi Jessica,

I was able to see the same on your account.

Since there is no way to unlicense the image, I am going ahead and adding a free credit to your account which you can use against a different image.

Hope that helps!

Regards,

Sheena

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New Here ,
Nov 27, 2017 Nov 27, 2017

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Great, thank you!

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Adobe Employee ,
Nov 27, 2017 Nov 27, 2017

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You are welcome!

P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.

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