Refund on Premium Stock image

New Here ,
Nov 12, 2020

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Hi Adobe,

 

We are on a plan of 40 images a month. As I was browsing I clicked on the blue License button what I always do when I want to use an image. However, I did not notice that the button actually said Purchase License as it was a premium image.. The buttons look too familiar in my opinion.

 

I had no idea and I was purcharsing a premium image am now billed with 249,99 euro. I have no intent to use the image.

 

The image id is: 385171728.

 

I would like to get a refund. How does this work?

 

Thank you in advance.

 

Kind regards
Rene

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Refund on Premium Stock image

New Here ,
Nov 12, 2020

Copy link to clipboard

Copied

Hi Adobe,

 

We are on a plan of 40 images a month. As I was browsing I clicked on the blue License button what I always do when I want to use an image. However, I did not notice that the button actually said Purchase License as it was a premium image.. The buttons look too familiar in my opinion.

 

I had no idea and I was purcharsing a premium image am now billed with 249,99 euro. I have no intent to use the image.

 

The image id is: 385171728.

 

I would like to get a refund. How does this work?

 

Thank you in advance.

 

Kind regards
Rene

TOPICS
Licensing

Views

28

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 12, 2020 0
Adobe Employee ,
Nov 12, 2020

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Hi Rene,

I'm sorry you accidentally purchased the premium license. You will need to our customer care team and explain that the asset was purchased in error. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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