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New Here ,
Nov 24, 2018 Nov 24, 2018

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Hi Adobe support team,

I have cancelled my 'Adobe Stock – 10 assets a month' subcription on the 1 day  of my second's month bill i.e., on Nov 24,2018 11.26 hrs (pst). But I have not got my refund yet.

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correct answers 1 Correct Answer

Adobe Employee , Nov 26, 2018 Nov 26, 2018
Hi Andrea,Sorry to hear that.Please contact our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any additional questions.Regards,Twarita

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New Here ,
Nov 24, 2018 Nov 24, 2018

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this is the order number:

[private information deleted for security reasons]

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

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Hi Andrea,

Sorry to hear that.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jan 21, 2019 Jan 21, 2019

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Hi,

i found a new charge on my credit card of 36,56€

but i cancelled the plan before the 1 month expiration

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Adobe Community Professional ,
Jan 21, 2019 Jan 21, 2019

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Your first mail was in November, 24th? So the charge is from December or from January?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 21, 2019 Jan 21, 2019

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LATEST

The charge was made on January,  the 10th

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