Refund

New Here ,
Apr 01, 2019

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Hi I forgot cancel subscription. Is there way to refund this money? I never used Stock so I don't need that service.

Sorry for my English.

English isn't my native language.

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Refund

New Here ,
Apr 01, 2019

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Hi I forgot cancel subscription. Is there way to refund this money? I never used Stock so I don't need that service.

Sorry for my English.

English isn't my native language.

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71

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Apr 01, 2019 0
Adobe Employee ,
Apr 01, 2019

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Hi Boris,

I understand that you're looking for cancellation of the subscription and the refund to be processed but I checked your account and the Adobe Stock subscription is still active and the payment went through today itself.

Also, I see that you've not used the service at all and as an exception we can provide refund for the same.

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

Let me know if you face any issues.

Regards,

Sheena

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Apr 01, 2019 0
New Here ,
Apr 03, 2019

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I canceled subscription and now i have another question, when i get my money back ?

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Apr 03, 2019 0
Abambo LATEST
Adobe Community Professional ,
Apr 03, 2019

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Refunds take typically 5 to 7 working days.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Apr 03, 2019 0
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