Refund

New Here ,
Jun 28, 2021 Jun 28, 2021

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I bought a vector graphic (.ai) which is not the quality i expected. When changing the color Mode of the file in Illustrator from rgb to cmyk it breaks the entire design (gradients). Lines are only looking good on a colored background but not on a transparent background.

Can I get a refund for this graphic?

Thanks for help.

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Asset Quality, Licensing, Troubleshooting

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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You probably need to give the asset number. 

 

Just for the record: why do you want to change to CMYK?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Thanks for your answer. I didn´t want to "blame" the designer here in public, so is there a private way to give you the asset number?

 

The file I am working with is in cmyk. I just wanted to import the asset in my existing file.

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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You can contact Adobe support, however, if the asset is low quality, it needs to be exposed and investigated. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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The problem occurs, for example, when using blending modes. It is normal for the appearance to change after converting to CMYK. That's not the designer's mistake.

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Thanks for your answers. I regulary buy graphics on Adobe Stock and it´s the first time I am not happy. I just drew the graphic by myself, so the problem is solved.

Have a nice day.

 

 

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