Regarding the automatic payment process after the exam period

New Here ,
Feb 03, 2020

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I didn't know that automatic payment was going on after the free trial period. There was a few months' payment for something that had never been used. And when I tried to cancel my automatic payment today, I got a message that I had to pay a fee.
First of all, we cancelled to prevent further automatic payment, but can we refund all of these expenses?

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Regarding the automatic payment process after the exam period

New Here ,
Feb 03, 2020

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I didn't know that automatic payment was going on after the free trial period. There was a few months' payment for something that had never been used. And when I tried to cancel my automatic payment today, I got a message that I had to pay a fee.
First of all, we cancelled to prevent further automatic payment, but can we refund all of these expenses?

TOPICS
Plans and purchase

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 03, 2020 0
Adobe Employee ,
Feb 03, 2020

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Hi kkimo,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

EBQ

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