Remove credit card

New Here ,
Oct 26, 2018 Oct 26, 2018

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I have cancelled my subscription and I want to remove my credit card. When I go to check out another product my card is still showing up. I want it GONE!!! How the h*** do I contact support to remove my credit card?

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Ben,

Sorry to hear that you are facing issues.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  in order to remove the credit card information.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Nov 12, 2018 Nov 12, 2018

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@I started a chat and wasn't watching when they finally replied. They closed the chat and now whenever I go start a new one I am taken to the same case and I can't reply or start a new chat. This is the most ridiculous help system I've ever seen.

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Ben,

Please check your private message.

Regards,

Twarita

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