Reporting Resolution or Stock Image Problems

Explorer ,
Sep 09, 2017

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Is there a way to contact the image creators ever?

I licensed a gorgeous image this morning *despite the preview not being correct* (low resolution).  And after licensing the image the resolution remained glitched in both PS CC and Illustrator CC.  Is there a way to report this without waiting until Monday business hours, etc?

This is the image in question:  Seamless floral pattern with roses, watercolor. Vector illustrat - image | Adobe Stock

86349774​

https://forums.adobe.com/people/Gabrielle+Madsen  wrote

Okay, I brought it back into Illustrator and sized it up to an adequate size - saved/exported as PNG and then brought it into PS - all is good now. 

Yep, that is correct, to bring it into PS you need to size it to the size you need first. 😉

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Reporting Resolution or Stock Image Problems

Explorer ,
Sep 09, 2017

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Is there a way to contact the image creators ever?

I licensed a gorgeous image this morning *despite the preview not being correct* (low resolution).  And after licensing the image the resolution remained glitched in both PS CC and Illustrator CC.  Is there a way to report this without waiting until Monday business hours, etc?

This is the image in question:  Seamless floral pattern with roses, watercolor. Vector illustrat - image | Adobe Stock

86349774​

https://forums.adobe.com/people/Gabrielle+Madsen  wrote

Okay, I brought it back into Illustrator and sized it up to an adequate size - saved/exported as PNG and then brought it into PS - all is good now. 

Yep, that is correct, to bring it into PS you need to size it to the size you need first. 😉

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Sep 09, 2017 0
LEGEND ,
Sep 09, 2017

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What is the problem you are having with it exactly? It seems to work just fine.

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Sep 09, 2017 0
Explorer ,
Sep 09, 2017

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The resolution is wrong.  I will send a snip.  I also opened this in Illustrator and same again tiny.  2048 Canvas with Image Dropped.PNG

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Sep 09, 2017 0
Explorer ,
Sep 09, 2017

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Update @ 21:30 - I downloaded the file to PC then opened in Illustrator and it opened at the correct resolution.  It seems to be a library version problem.  I know my CC has been glitching recently - perhaps the culprit.  I am hopeful to open this in PS now.

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Sep 09, 2017 0
Explorer ,
Sep 09, 2017

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Nope, still not working properly.  The image appears to be adequately sized in Illustrator but when I bring it into PS it is the same tiny resolution.  *It is tiny in Illustrator as well.  Brad any thoughts please?

Okay, I brought it back into Illustrator and sized it up to an adequate size - saved/exported as PNG and then brought it into PS - all is good now. 

Thank you as always for your feedback and questions.

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Sep 09, 2017 0
LEGEND ,
Sep 10, 2017

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https://forums.adobe.com/people/Gabrielle+Madsen  wrote

Okay, I brought it back into Illustrator and sized it up to an adequate size - saved/exported as PNG and then brought it into PS - all is good now. 

Yep, that is correct, to bring it into PS you need to size it to the size you need first. 😉

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Sep 10, 2017 1
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