Request for cancellation and refund

New Here ,
Oct 07, 2018

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I have activated adobe stock promotion ( 10 free file monthly) on 7 september  2018.

I'm sure that I was canceled the montly plan , the automatic payment and monthly renewal

Today I received the notification from adobestock, they say  I miss the payment ( 36,59) of this month ( October).

This is the screenshot about that.

adobestockfile.png

I don't want to pay a service that i don't need and i already canceled the monthly renewal.

I need to cancel the plan of adobe stock ASAP.

Please let me know something .

Messaggio modificato da Foodisfied Foodisfied

Hi foodisfiedf92807025,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, please see Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues. Please see your private message for more information.

Regards,

Twarita

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Request for cancellation and refund

New Here ,
Oct 07, 2018

Copy link to clipboard

Copied

I have activated adobe stock promotion ( 10 free file monthly) on 7 september  2018.

I'm sure that I was canceled the montly plan , the automatic payment and monthly renewal

Today I received the notification from adobestock, they say  I miss the payment ( 36,59) of this month ( October).

This is the screenshot about that.

adobestockfile.png

I don't want to pay a service that i don't need and i already canceled the monthly renewal.

I need to cancel the plan of adobe stock ASAP.

Please let me know something .

Messaggio modificato da Foodisfied Foodisfied

Hi foodisfiedf92807025,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, please see Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues. Please see your private message for more information.

Regards,

Twarita

Views

69

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 07, 2018 0
Adobe Employee ,
Oct 08, 2018

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Hi foodisfiedf92807025,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, please see Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues. Please see your private message for more information.

Regards,

Twarita

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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