Request for cancellation and refund

New Here ,
Oct 07, 2018 Oct 07, 2018

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I have activated adobe stock promotion ( 10 free file monthly) on 7 september  2018.

I'm sure that I was canceled the montly plan , the automatic payment and monthly renewal

Today I received the notification from adobestock, they say  I miss the payment ( 36,59) of this month ( October).

This is the screenshot about that.

adobestockfile.png

I don't want to pay a service that i don't need and i already canceled the monthly renewal.

I need to cancel the plan of adobe stock ASAP.

Please let me know something .

Messaggio modificato da Foodisfied Foodisfied

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correct answers 1 Correct Answer

Adobe Employee , Oct 08, 2018 Oct 08, 2018
Hi foodisfiedf92807025,Sorry to hear that you are facing issues with Adobe Stock services.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.For more information, please see Adobe Subscription and Cancellation Terms | Adobe...

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi foodisfiedf92807025,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, please see Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues. Please see your private message for more information.

Regards,

Twarita

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