Require help cancelling Adobe Stock plan

Nov 11, 2018

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Hello, I signed up for the Adobe Stock plan to test out the 1 month trial. I tried to cancel yesterday which was at the end of the first month for the risk free cancellation within the first month but could not find any option to cancel.

Could any staff here please help me cancel the plan on my account please.

Thanks,

Sonny

Hi Sonny,

Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.

I have checked your account details under the Adobe ID shared in the forums and noticed that you had signed up for the Adobe Stock subscription on 12th October 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self- cancel your subscription.

Please see your private message for more details.

Regards,

Twarita

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Require help cancelling Adobe Stock plan

Nov 11, 2018

Copy link to clipboard

Copied

Hello, I signed up for the Adobe Stock plan to test out the 1 month trial. I tried to cancel yesterday which was at the end of the first month for the risk free cancellation within the first month but could not find any option to cancel.

Could any staff here please help me cancel the plan on my account please.

Thanks,

Sonny

Hi Sonny,

Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.

I have checked your account details under the Adobe ID shared in the forums and noticed that you had signed up for the Adobe Stock subscription on 12th October 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self- cancel your subscription.

Please see your private message for more details.

Regards,

Twarita

Views

48

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Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 11, 2018 0
Adobe Employee ,
Nov 12, 2018

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Hi Sonny,

Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.

I have checked your account details under the Adobe ID shared in the forums and noticed that you had signed up for the Adobe Stock subscription on 12th October 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self- cancel your subscription.

Please see your private message for more details.

Regards,

Twarita

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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