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Ripped off by Adobe stock?

New Here ,
Aug 11, 2018 Aug 11, 2018

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I single up for 1 months free with Adobe stock. Now I am being faced with a huge cancellation fee to get out of a contract I did not know I had entered into. There sees to be a huge amount of discontent with this billing practice on the Support forum. I believe this is a huge hip off and I don't feel I should pay.

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Adobe Employee , Aug 13, 2018 Aug 13, 2018
Hi Sally,I apologize for the troubles that you're facing with the Adobe Stock services.I believe you'd subscribed to the Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock with which we don't charge you for the first month and after that your subscription is guided by the Legal subscription terms | AdobeI did check your account and it seems that you've already stopped the billing for the subscription. Did you Contact Customer Care for the cancellation request?Regards,Sheena

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New Here ,
Aug 11, 2018 Aug 11, 2018

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same problem...

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Adobe Employee ,
Aug 13, 2018 Aug 13, 2018

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Hi Sally,

I apologize for the troubles that you're facing with the Adobe Stock services.

I believe you'd subscribed to the Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock with which we don't charge you for the first month and after that your subscription is guided by the Legal subscription terms | Adobe

I did check your account and it seems that you've already stopped the billing for the subscription. Did you Contact Customer Care for the cancellation request?

Regards,

Sheena

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Community Beginner ,
Jun 30, 2020 Jun 30, 2020

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Yes, I fell for the free trial; yet, when I attempted to cancel, there is NOONE ANSWERING CUSTOMER SUPPORT AT ALL.

 

The recording said my wait time would be 8 minutes; I hung up after over an hour on hold.  


Then, when I just went in to cancel all my trials, I not only got charged for 1 month of service, I get a late cancellation fee on top of it.  

This has to stop.  What rights do we have?  Any??

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Apologies for the delayed response to your post. I attempted to review your current subscription, but non-exists under the email address you are using here on the forums.

 

EBQ

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Apparently you have copied this post to several communities here as I see it pasted in multiple threads.

EBQ

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