Rude, unhelpful support

Community Beginner ,
Nov 22, 2017 Nov 22, 2017

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I just got off the phone with Adobe support. I was attempting to cancel my Adobe Stock account. The guy asked why I was cancelling. I said "I don't use if enough to justify its expense." He replies, "I see that you have used all of your allocated photos, so that is not the reason." Seriously? I explained that I had downloaded all of my allocated stock images (mostly abstract background art) within the last two days because it said that I would lose them otherwise if I cancelled. Then, he tries to charge me over $100 to cancel, despite that fact that I had already been paying on it for a full year. I guess I'm getting screwed by the fine print - all I remember from signing up was "30 day trial, cancel any time." – very unhappy with Adobe customer service.

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Adobe Employee , Nov 23, 2017 Nov 23, 2017
Hi thereI'm sorry to hear you had a poor experience with our support team.  This will be highlighted to the team manager.A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion.  Legal subscription terms | Adobe Thanks for your feedback.Kind regardsBev

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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Hi there

I'm sorry to hear you had a poor experience with our support team.  This will be highlighted to the team manager.

A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion.  Legal subscription terms | Adobe

Thanks for your feedback.

Kind regards

Bev

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Community Beginner ,
Nov 24, 2017 Nov 24, 2017

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I received a followup phone call and Adobe resolved my issue. Thank you.

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