Same Series Search Glitch

New Here ,
Jun 26, 2017

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Hello all,

I seem to be having an issue with 'Same Series' searches.  If I select a photo from search, then click the show more from same series option, Adobe Stock is loading up the images as it should.  If however there is a sufficient number of results within that series to roll onto a second page, when I click the 'next page' link (or the number 2 link), it takes me back to my original search term, not the drilled down series search. 

Anyone else seeing the same issue? 

I have manage to duplicate the fault on two separate machines and multiple browsers (macOS Sierra, Chrome & Safari)

Could do with a fix on this ASAP.

Thanks in advance.

Actually the fix is scheduled to go live next week.

EBQ

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Same Series Search Glitch

New Here ,
Jun 26, 2017

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Hello all,

I seem to be having an issue with 'Same Series' searches.  If I select a photo from search, then click the show more from same series option, Adobe Stock is loading up the images as it should.  If however there is a sufficient number of results within that series to roll onto a second page, when I click the 'next page' link (or the number 2 link), it takes me back to my original search term, not the drilled down series search. 

Anyone else seeing the same issue? 

I have manage to duplicate the fault on two separate machines and multiple browsers (macOS Sierra, Chrome & Safari)

Could do with a fix on this ASAP.

Thanks in advance.

Actually the fix is scheduled to go live next week.

EBQ

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Jun 26, 2017 0
Adobe Employee ,
Jun 26, 2017

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Hi Reflex,

We  tried to replicate the same thing at our end, however, we were able to search the images properly and it did not show the same series results.

Request you to kindly log out and log back in to your account. Also, you may try resetting the browser, clearing the cookies/cache.

Let us know if this helps. Feel free to get back to us if you face any issues.

Thanks

Twarita

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Jun 26, 2017 1
Adobe Employee ,
Jun 26, 2017

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Hi RC,

Could you please tell us what exactly you were searching for when you saw this issue? It will help us troubleshoot.

EBQ

EBQ

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Jun 26, 2017 1
New Here ,
Jul 27, 2017

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I am ABSOLUTELY having this same problem. It will say there are plenty of images (on multiple pages) but when I go to the next page, it wither says "There are no results" or it takes me to the beginning again.

The image was 65157112. I was looking for More in Series. First page fine, went to click on page 2 and took me to the page as if I'd never chosen that series. I've added images so you can follow the process...

What I was looking for, clicked on See More

Screen Shot 2017-07-27 at 12.42.56 PM.png

418 images available....GREAT!

Screen Shot 2017-07-27 at 12.43.14 PM.png

Now I want to see page 2.

Screen Shot 2017-07-27 at 12.43.50 PM.png

Nope! Sorry....no page 2-5. (Actually this is new from yesterday, which would just take me to all images).

Screen Shot 2017-07-27 at 12.43.59 PM.png

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Jul 27, 2017 1
Adobe Employee ,
Jul 28, 2017

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Hi Scott,

Our concerned team is already working on the fix. I will inform you once the issue gets resolved.

Regards,

Twarita

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Jul 28, 2017 0
Adobe Employee ,
Jul 29, 2017

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Hi all,

The issue has been resolved.

Apologize for the inconvenience caused.

Regards,

Sheena

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Jul 29, 2017 0
Adobe Employee ,
Aug 01, 2017

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Actually the fix is scheduled to go live next week.

EBQ

EBQ

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Aug 01, 2017 0
New Here ,
Aug 24, 2017

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I'm having the same issues. Although its very random on which pictures this happens on when I try to go to the next page.

When will this be resolved?

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Aug 24, 2017 0
Adobe Employee ,
Aug 25, 2017

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Hi Michelle,

Sorry to hear that you are facing troubles. Could you please share the image numbers so that we can further look into the issue?

Regards,

Twarita

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Aug 25, 2017 0
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