save preview / buy

Explorer ,
Apr 26, 2018 Apr 26, 2018

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Am I the only one who find really petty the way the structured the UI in Adobe Stock, making so easy to buy an image "for mistake" trying to save it as a preview ?

These are the kind of things that destroy the trust in a company in my opinion.

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Adobe Employee , Apr 26, 2018 Apr 26, 2018
Hi Maurizio,We apologize for the inconvenience here. Our engineering team is aware of the above-mentioned issue and is working to get this improvisedMeanwhile, could you please share the file ID which you have accidentally licensed so that we can further assist you?RegardsTwarita

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Adobe Employee ,
Apr 26, 2018 Apr 26, 2018

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Hi Maurizio,

We apologize for the inconvenience here. Our engineering team is aware of the above-mentioned issue and is working to get this improvised

Meanwhile, could you please share the file ID which you have accidentally licensed so that we can further assist you?

Regards

Twarita

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Explorer ,
Apr 26, 2018 Apr 26, 2018

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Thanks Twarita for the prompt answer but the I'm not looking for a refund, the sense of my post is more about sharing with the community my "feeling".

Maybe I'm wrong, but I believe that the UI has been designed in that way on purpose, to make the "mistakes" easy to happen.

Regards

Maurizio

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Explorer ,
Apr 30, 2018 Apr 30, 2018

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Hi Twarita,

thanks for this email but I was not looking for a refund, I just shared my opinion about how the UI is designed.

Regards

Mau

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Adobe Employee ,
May 01, 2018 May 01, 2018

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Maurizio,

I understand your point here and thanks for your feedback. Our engineering team is constantly working to further improvise the stock website.

Regards

Twarita

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