Some mockups that are offered are JPEG Files. What to do with them?

Community Beginner ,
Sep 23, 2019 Sep 23, 2019

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Hello all,

I am confused. I bought a nice background described as mockup with a text as an example on it. When I bought the license and downloaded the file it turned out to be a high resolution jpeg?? What now? I cannot exchange the text of a jpeg. Can I?

 

Please help!

 

(See examples from contributors like rawpixel.com or georgejmclittle)

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correct answers 1 Correct Answer

Adobe Employee , Sep 24, 2019 Sep 24, 2019
Hi A., I've confirmed that you licensed these and have granted you three replacement licenses. Thank you for reporting these. Going forward if you find similar files that are JPEGs with text in them know that the text cannot be easily edited. You'll want to look for vectors or .ai files that will have layers that can be removed or changed. EBQ

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LEGEND ,
Sep 23, 2019 Sep 23, 2019

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Whatt is the image file number of the image you are having an issue with?

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Participant ,
Sep 23, 2019 Sep 23, 2019

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Sounds like she's trying to remove the "text" sample. The complaint is not that clear so its just my guess.

 

 

It be easyer to have the vector version. Was it possible that you clicked on the wrong file button?

 

Anyways what I would do is look for the vector version of this.  Maybe ask Matt Hayward for help to get this straightened out.

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Participant ,
Sep 23, 2019 Sep 23, 2019

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Adobe Community Professional ,
Sep 24, 2019 Sep 24, 2019

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As Brad suggested, we need the asset id. Without that there's no solution!
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Sep 24, 2019 Sep 24, 2019

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Hey! Thanx for your reply. For instance those: FILE #: 246071737, 244456430 or 261966864

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Adobe Employee ,
Sep 24, 2019 Sep 24, 2019

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Hi A.,

 

I've confirmed that you licensed these and have granted you three replacement licenses. Thank you for reporting these. Going forward if you find similar files that are JPEGs with text in them know that the text cannot be easily edited. You'll want to look for vectors or .ai files that will have layers that can be removed or changed.

 

EBQ

EBQ

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Community Beginner ,
Sep 24, 2019 Sep 24, 2019

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Thank you very much. Well, I found after I already licensed them. But I will check for the future. Thanx again!

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