Stock doesn't show preview on page with thumbnail nor on image preview page

New Here ,
Jan 09, 2020 Jan 09, 2020

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Hello,

I discovered it from the end of December. Now i checked it while loged in and loged out. Moreover i asked my company's system administrator to check this on his computer with different brousers. It doesn't work there also. Is there a way to slove this problem?

Thanks,

Alec

stock.jpg

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Adobe Employee ,
Jan 09, 2020 Jan 09, 2020

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Hi W.,

I would usually ask these questions:

  • Have you tried clearing your browser history and signing in again?
  • Are you running any extensions that might interfere with the site or the displaying of images?
  • Does this occur in incognito mode in your browser?
  • Does it occur on other browsers?

It seems you've tried these. Is it possible there are restrictions imposed by your ISP?

 

EBQ

EBQ

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New Here ,
Jan 17, 2020 Jan 17, 2020

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Hi EBQ,

Thank you for your reply. The problem still exist. I can see some of previews, but others don't.

It seems the problem is at Adobe side, because some previews have link like this:

https://as2.ftcdn.net/jpg/03/13/16/42/1024W_F_313164277_76qrzYZShNWgAqt1Yuv821FWonpnCaI9_NW1.jpg 

They work well.

But some previews have link started with as1.ftsdn.net and they don't work.

If i copy the link, past it in brouser and manually change 'as1' to 'as2', it shows me write image.

 

Best regards,

Alec

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Adobe Community Professional ,
Jan 17, 2020 Jan 17, 2020

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The problem still may ly on your side, if one domain gets blocked and the other does not by your ISP or your own firewall.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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