Hi guys - just wondering - I cannot contact anyone in support so im posting here.
Yesterday in our account I had over 1000 images available still to licence to my account. I logged in this morning and there is only 300 - I have no idea where all my images are gone.
Any ideas ?
With the 750 images/month plan, any unused images do not roll over to the next month. In your case, the 750 image/month plan expired on 20th October and was not renewed.
Also, if you cancel a plan you lose access to any unused images.
More information in the FAQ - Common Questions about plans, purchasing, and availability, Adobe Stock
Thank you for the response. There must be an error as I received an email after cancelling our subscription saying the final access date to download was the 2nd November ?
That email was regarding your 350 image/month plan which was also cancelled.
Hi Bev, so to confirm we still have access to the remaining 350 ( approx ) images until the 2nd November
Thanks in advance,
Yes, you currently have 307 licenses that can be used before the expiry date.