Stock gone!

New Here ,
Oct 22, 2017 Oct 22, 2017

Copy link to clipboard

Copied

Hi guys  - just wondering  - I cannot contact anyone in support so im posting here.

Yesterday in our account I had over 1000 images available still to licence to my account. I logged in this morning and there is only 300 -  I have no idea where all my images are gone.

Any ideas ?

Views

150

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Oct 24, 2017 Oct 24, 2017
Hi AislingYes, you currently have 307 licenses that can be used before the expiry date.Kind regardsBev

Likes

Translate

Translate
Adobe Employee ,
Oct 22, 2017 Oct 22, 2017

Copy link to clipboard

Copied

Hi there

With the 750 images/month plan, any unused images do not roll over to the next month.  In your case, the 750 image/month plan expired on 20th October and was not renewed.

Also, if you cancel a plan you lose access to any unused images.

More information in the FAQ - Common Questions about plans, purchasing, and availability, Adobe Stock

Thanks

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hi Beverley,

Thank you for the response. There must be an error as I received an email after cancelling our subscription saying the final access date to download was the 2nd November ?

Kind Regards,

Aisling

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 23, 2017 Oct 23, 2017

Copy link to clipboard

Copied

Hi Aisling

That email was regarding your 350 image/month plan which was also cancelled.

Kind regards

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

Hi Bev, so to confirm we still have access to the remaining 350 ( approx ) images until the 2nd November

Thanks in advance,

Aisling

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

Copy link to clipboard

Copied

LATEST

Hi Aisling

Yes, you currently have 307 licenses that can be used before the expiry date.

Kind regards

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines