Stock image licensing problems

New Here ,
Jun 28, 2017

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I had an adobe subscription for 10 free images and then I paid for one month for 10 more images. I still should have 13 images left to choose, but I do not have any. I cannot license any image.

What seems to be the problem and how I or you can fix this?

Hi Mantas,

I see you have an Adobe account under the same ID as with forums. I checked your account and noticed the Stock subscription has been cancelled and the unused licenses have already expired on 21st June 2017. Unfortunately, there is no way that you can use those images.

To subscribe an Adobe Stock please check Adobe Stock pricing and membership plan | Adobe Stock

Let us know if you need have any further query.

Regards,

Twarita

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Stock image licensing problems

New Here ,
Jun 28, 2017

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Copied

I had an adobe subscription for 10 free images and then I paid for one month for 10 more images. I still should have 13 images left to choose, but I do not have any. I cannot license any image.

What seems to be the problem and how I or you can fix this?

Hi Mantas,

I see you have an Adobe account under the same ID as with forums. I checked your account and noticed the Stock subscription has been cancelled and the unused licenses have already expired on 21st June 2017. Unfortunately, there is no way that you can use those images.

To subscribe an Adobe Stock please check Adobe Stock pricing and membership plan | Adobe Stock

Let us know if you need have any further query.

Regards,

Twarita

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153

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Jun 28, 2017 0
Adobe Community Professional ,
Jun 28, 2017

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Jun 28, 2017 1
Adobe Employee ,
Jun 28, 2017

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Hi Mantas,

I see you have an Adobe account under the same ID as with forums. I checked your account and noticed the Stock subscription has been cancelled and the unused licenses have already expired on 21st June 2017. Unfortunately, there is no way that you can use those images.

To subscribe an Adobe Stock please check Adobe Stock pricing and membership plan | Adobe Stock

Let us know if you need have any further query.

Regards,

Twarita

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Jun 28, 2017 1
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