Stock image preview colour doesn't match licensed photo

New Here ,
Sep 02, 2020

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I just purchased FILE #: 274092007 and the colours look great from the Preview. I licensed the image and the high resolution file colours are way off. Looks like it was saved under an incorrect colour profile. Please correct and let me know how I can access the proper photo I purchased. 

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Stock image preview colour doesn't match licensed photo

New Here ,
Sep 02, 2020

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I just purchased FILE #: 274092007 and the colours look great from the Preview. I licensed the image and the high resolution file colours are way off. Looks like it was saved under an incorrect colour profile. Please correct and let me know how I can access the proper photo I purchased. 

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Download, Troubleshooting

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Sep 02, 2020 0
Most Valuable Participant ,
Sep 03, 2020

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Which app are you using to view the purchased image?

Do you have a wide gamut monitor?

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Sep 03, 2020 0
New Here ,
Sep 03, 2020

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macOS Finder, Preview and Photoshop. Wide gamut and regular gamur monitor. Thanks for your suggestion, but there's something clearly wrong with the original file and how it was saved 

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Sep 03, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi kyphoto,

Thanks for reporting this issue. It looks like you were granted a free standard license recently. Did you recently contact customer care?

EBQ

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Sep 08, 2020 0
Adobe Employee ,
Sep 08, 2020

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You'll need to convert the file to sRBG. This can be done in Photoshop from Edit > Convert Profile

EBQ

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Sep 08, 2020 0
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