Stock image purchased by accident

New Here ,
Jul 23, 2017

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Hi.

Purchased FILE #:  12514829  by accident: what was always "save preview to library" suddenly became " license and save"...

Please may i un-license?

Thank you

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1 Correct Answer

Adobe Employee , Jul 24, 2017
Sheena Kaul Adobe Employee , Jul 24, 2017
Hi Angus,I'm afraid that there is no way to unlicense the image, however, I was able to check the image number under your Adobe ID and have added 1 credit to your account so that you can use a different image.Let me know if that helps!Regards,Sheena

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Adobe Employee ,
Jul 24, 2017

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Hi Angus,

I'm afraid that there is no way to unlicense the image, however, I was able to check the image number under your Adobe ID and have added 1 credit to your account so that you can use a different image.

Let me know if that helps!

Regards,

Sheena

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New Here ,
Mar 13, 2020

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Hi, I also accidently purchased a stock image by mistake. File #:  306953852 . Can this be reversed or credited please?!

 

Thanks - Vivi 

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