stock items asking to be bought again

Jan 11, 2021

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Hi. 

 

First time posting, I have hundreds of assets in my library. The majority of my items now have a little basket next to them in the Creative cloud app or illustrator. Even though I have already purchased them. 

 

They show as purchased on the web store, and allow me to re-download for free. 

 

I've spoken to support who took over my machine and tried a couple of things without much look. 

Anyone had a similar issue?

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Creative Cloud Integration, Download, Licensing, Plans and purchase

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stock items asking to be bought again

Jan 11, 2021

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Hi. 

 

First time posting, I have hundreds of assets in my library. The majority of my items now have a little basket next to them in the Creative cloud app or illustrator. Even though I have already purchased them. 

 

They show as purchased on the web store, and allow me to re-download for free. 

 

I've spoken to support who took over my machine and tried a couple of things without much look. 

Anyone had a similar issue?

TOPICS
Creative Cloud Integration, Download, Licensing, Plans and purchase

Views

42

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 11, 2021 0
Adobe Community Professional ,
Jan 15, 2021

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@EvilBugQueen1 , @joon.Stock : do you have any comments on this?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 15, 2021 0
Adobe Employee ,
Jan 15, 2021

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@JayI14 Can you help here?

EBQ

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Jan 15, 2021 0
JayI14 LATEST
Adobe Employee ,
Jan 15, 2021

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Can you tell me which version of the CC App you are using as well as the version for Ai?  
If you attempt to license them again in app, does it actually deduct from your credits?  If you do that, do they then show as licensed?

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Jan 15, 2021 0
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