I ended my Adobe stock subscription since I couldn't take full advantage of it and began purchasing single assets whenever I need one. I tried to purchase an asset recently and I'm getting a popup message stating,
Your Stock subscription has been suspended due to a problem with billing your account.
To continue using the Stock service, please update your payment details.
<< Update Payment Details >>
When I click the Update Payment Details button I'm taken to the Adobe Account My Plans page. I have a Creative Cloud plan that is paid monthly and it shows the credit card on file. I'm not given any other options to add a credit card for the stock images. What am I doing wrong?
Sorry to hear that you are facing issues with Adobe Stock services.
I just checked your account details and noticed that you have been trying to update your payment details several times, however, we cannot authorize the payment information. Kindly reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.