Stock Support

New Here ,
Aug 22, 2018

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Does anyone know of a way to direct contact Adobe Stock support?

Going through the chat system is useless and attempting to reach via the Support telephone equally so. I also reached out directly to a forum member (Adobe employee) and never heard back.

I've a question about stock and I'm not quite sure where to turn to at this point.

Thank you.

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Stock Support

New Here ,
Aug 22, 2018

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Does anyone know of a way to direct contact Adobe Stock support?

Going through the chat system is useless and attempting to reach via the Support telephone equally so. I also reached out directly to a forum member (Adobe employee) and never heard back.

I've a question about stock and I'm not quite sure where to turn to at this point.

Thank you.

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Aug 22, 2018 0
Adobe Employee ,
Aug 22, 2018

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Hi Mark,

We apologize for the inconvenience caused to you. Would you mind elaborating on your issue so that we can further assist you?

Regards,

Twarita

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Aug 22, 2018 0
New Here ,
Aug 22, 2018

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I've a question regarding 2 stock shots -

https://stock.adobe.com/video/portrait-of-smiling-computer-programmers-trying-out-virtual-reality-vi...

Can the nationality of the models and where the clip was shot be researched? In Adobe records or in the metadata of the clip itself?

Is there a direct line to Adobe Stock in regards to questions of this nature, licensing, etc.?

Thank you.

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Aug 22, 2018 0
Adobe Employee ,
Aug 23, 2018

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Hi Mark,

When such files are submitted by the contributor, they generally provide the model release along with it which might have this information covered.

However, I'm afraid that we won't be able to provide this detail to you.

Is there something specific you want to point out in this file here?

Regards,

Sheena

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Aug 23, 2018 1
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