stop mij abonement

New Here ,
Mar 14, 2018 Mar 14, 2018

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Geachte,

Er wordt een maandelijkse bedrag van 36.29 euro van mijn card afgeschreven maar dat is een misverstand en ik wil dat er een einde komt aan deze transactie ik heb geen betalend product gekozen ik heb een free versie en ik ben geen bedrijf.

Graag deze betalingen stopzetten en eventuweel de reeds afgehaalde bedragen terug te storten aub.

<removed by moderator>

Met vriendelijke groeten,

azzagari

Verzonden vanuit Mail<https://go.microsoft.com/fwlink/?LinkId=550986> voor Windows 10

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correct answers 1 Correct Answer

Adobe Employee , Mar 14, 2018 Mar 14, 2018
Hi Mo Azzagari,We apologize for the inconvenience caused to you. I tried to pull up your account details from the Adobe ID shared in the forums, but I couldn't find any transaction record. It is possible that you might have another Adobe ID for which you are getting charged. Please share that with me in a private message so that I can further look into the issue.RegardsTwarita

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Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

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Hi Mo Azzagari,

We apologize for the inconvenience caused to you. I tried to pull up your account details from the Adobe ID shared in the forums, but I couldn't find any transaction record. It is possible that you might have another Adobe ID for which you are getting charged. Please share that with me in a private message so that I can further look into the issue.

Regards

Twarita

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New Here ,
Apr 19, 2018 Apr 19, 2018

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Dear Twarita,

My Id <Removed by the moderator>

I have been trying to stop my adobe Stock subscription for several months now. would you like to help me with this

Kind regards,

Hans Habets

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Adobe Employee ,
Apr 19, 2018 Apr 19, 2018

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Hi Hans,

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

I hope that helps!

Regards,

Sheena

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